Support
We're here to help. Reach out anytime.
Response Time
We typically respond within 24 hours. For urgent account or billing issues, please include your registered email in the subject line.
Frequently Asked Questions
How do I cancel my subscription?
Open your iPhone Settings → tap your name → Subscriptions → Caught Pro → Cancel Subscription. Your premium features will remain active until the end of your billing period.
I was charged but don't have premium access
Try restoring your purchase: open the app → Paywall screen → tap "Restore Purchases" at the bottom. If the issue persists, email us with your Apple ID and we'll resolve it within 24 hours.
How do I delete my account?
Go to Settings (gear icon) → scroll down → "Delete Account." This permanently removes all your data, results, and activity. This action cannot be undone.
My reads aren't loading
Check your internet connection and try again. If the problem continues, force-close the app and reopen it. Still stuck? Email us at
[email protected].
How does Pair Check work?
Start a Pair Check from any read result or from the Explore tab. Share the invite link with a friend. Once you both complete the same read, Caught compares your results and generates an AI compatibility analysis.
Is my data private?
Yes. Your answers and results are stored securely and never shared publicly. Read our full
Privacy Policy for details.
How do I request a refund?
Apple handles all subscription refunds. Visit
reportaproblem.apple.com, sign in with your Apple ID, and select the Caught purchase.
Legal
Privacy Policy · Terms of Service